*** UPDATE: Existing patients will be contacted by our team in the coming days to move your forthcoming appointments online. Please bear with us. Existing and new patients please email firstname.lastname@example.org. We are in the process of diverting phones to our team now working from home – 01926 801111. Again please bear with us. ***
For your safety, and that of your families and our staff, based on our daily risk assessment I have decided that my team and I will with immediate effect not be doing any face-to-face consults or treatments for at least the next month. We will be in touch with all our patients on how we will continue their care via video consultations and interactive online sessions starting tomorrow morning and operate a normal working week.
We have been invited by NHS and private consultants and care providers to support them and their departments and will take this challenge on too. With a multidisciplinary team of 29 we are going to be perfectly positioned to help deliver this care and relish the opportunity to help you and them.
My team will be challenged, but these are exceptional circumstances and thanks to the highest possible standards of safeguarding and infection control we have implemented we are fortunate to not have had any cases in our team or amongst our patients to date. We want to keep it that way and certainly not add to the rapidly escalating situation.
Further information will be communicated via email, sms, social media, on our website and by telephone in the next 24 hours.
We will be responding to your emails on email@example.com, we are in the process of diverting calls (please bear with us) and we will also deal with messages on messenger.
We would like to assure our patients and team that we have a full contingency plan for this eventuality in place which we are now implementing. We will communicate with you all about this in the coming days.
We have got your backs just as we have always had and we will continue to do so.
I want to thank you for your continued support and understanding for the challenge we have accepted to embark on to help those in need and in pain, far and wide.
In the strongest possible terms we wish to advise all our patients and team to immediately and stringently follow government advice about self isolation and social distancing.
We will be in touch very soon.
Stefaan Vossen, on behalf of
Your Core Team